Cozy Moments Sweater (Charcoal)

1. Orders cannot be cancelled or modified. (IF in the event we are able to cancel an order prior to processing there will be a 10% cancellation fee. This covers costs that are nonrefundable to us).

2. Carrier delivery time frames are estimated and unfortunately we cannot guarantee.

3. We ship orders weekdays 9-4pm EST (excluding US holidays). 

4. Orders can take 2-3 days to process before shipping.

5. Once your order is packed for shipment, you will receive an email or text notification with your tracking number. 

United States Postal Service (USPS) 800-275-8777

United Parcel Service (UPS) 800-742-5877. 

INTERNATIONAL:

Orders typically arrive within 10-25 business days after shipment.

USPS International Standard Shipping:

$0 - $50: $30 shipping

$50.01 - $75: $40 shipping

$75.01 & over $50 shipping

This shipping method does not have online tracking information. Please note that Simply Me Boutique assumes no responsibility for late or missing packages shipped out of country. International customers purchase at their own risk. Orders placed with this shipping method will not be refunded if the package is lost or stolen.

Taxes, Duties & Customs Fees

All taxes, duties and customs fees are the responsibility of the customer. Please note that all international orders are subject to VAT and additional customs fees upon delivery. Tax and duty amount is presented during delivery, not during checkout. These fees are determined by customs officials and are the responsibility of the buyer. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery. International delivery times may also vary depending on the customs office of the arrival country.

Returns are accepted within 14 days of your delivery date for store credit. 

Store credit does not expire.

If you are missing your return label please check your spam folder and mark us as a safe sender. If you still do not see it please text us (239) 203-3801.

How do I start a return?

Returns can take up to 24 hours for approval. You will receive a text message when your return is approved. Visit our return portal to request a return.

OPTION 1: You can choose to print a return label from us and skip the trip to the post office for $8.95. Upon approval we will email you a return label and packing slip. Packing slip goes inside the package. Drop off at any authorized United States Postal Service location. The $8.95 return label fee will be deducted from your store credit. 

OPTION 2: Use your own shipping label. Return still needs to be approved.

Shipping fees are nonrefundable. 

What is the cost of our return label?

We offer a return label for $8.95. This fee is deducted from your total store credit. We believe in honest, transparent pricing. Instead of charging every customer an extra $2-$3 at checkout on every order for return coverage, we only charge for return shipping when a return actually occurs. The $8.95 flat fee covers your return label and is conveniently deducted from your store credit which never expires!

Can I do an exchange?

We do not offer exchanges. Please create a new return. Your return will be processed for store credit and you can use that to purchase a new size. 

When will I receive my store credit?

Once your return is delivered to our Naples, Florida warehouse, our team typically processes it within 3 business days. You will receive an automated email with your store credit code as soon as it’s ready.

I forgot to use my promo code!

We are unable to apply promo codes after an order has been placed. If the code is still active you are welcome to use it on your next purchase. 

How do I get Free Shipping?

We are thrilled to offer Free Standard Shipping on all orders of $150 or more! 

Questions? Text (239) 203-3801. 

(We do not offer customer support by email, or social media DMs. Texting allows our small team to help you quicker and keep everything in one place).

SHIPPING ADDRESS:

SIMPLY ME BOUTIQUE  3808 3RD AVE SW  NAPLES FL 34117

THESE ITEMS ARE FINAL SALE:

• Any items purchased with a discount of 30% or higher.  
• Items ending in .99.
• Accessories/Jewelry/Sunglasses/Leggings/Bras/Adhesive items/Hats/Swimwear.
• If you are unsure if your return is eligible please text us (239) 203-3801.
• If your item is not eligible for return please feel free list it for sale in our Buy/Sell/Trade Group on Facebook.  

CANCELLING AN ORDER: 

• Orders go into processing immediately therefore we typically cannot cancel an order. If in the event we are able to catch the order before processing there will be a 10% cancellation fee. This covers costs that are nonrefundable to us. If you need to change an address, or a size, or item, please text us ASAP and we will do our best to help with that change.  

DEFECTIVE ITEMS:

• Please report defective items by text message only within 3 days of delivery. (239) 203-3801.

INELIGIBLE RETURNS:

• Returns that appear worn, have makeup or deodorant stains, pet hair, or perfumes will be refused, or charged a 40% restocking fee.  All tags must be attached. No exception. You will be invoiced for the cost to ship the item back to you. If not paid within 7 days, items will be donated to charity.   

EXCESSIVE RETURNS: 

• Occasionally we have someone who abuses our return policy. Those customers will be notified that any future returns are subject to refusal, or a restocking fee. 

RETURNS WITH SEZZLE: 

• You will receive a store credit for your return immediately and you must continue to make your scheduled Sezzle payments. Please send eligible returns to the address above. 

SHIPPING FEES ARE NONREFUNDABLE.

By purchasing from Simply Me Boutique, you agree to these terms and conditions. Updated 2/11/26.

Please note: Our warehouse is not open to the public.